WEB-BASED TELEMIDWIFERY FOR CONSULTATION BETWEEN MIDWIVES AND PREGNANT WOMEN USING USER-CENTERED DESIGN
Keywords:
Telemidwifery, Online Consultation, Pregnant Women, User-Centered Design, System Usability ScaleAbstract
The development of information technology has encouraged the transformation of healthcare services, including midwifery services through the concept of telemidwifery. This study aims to develop a web-based telemidwifery platform as a consultation medium between midwives and pregnant women using the User-Centered Design (UCD) approach. UCD was applied to ensure that the system was developed based on user needs, characteristics, and comfort. The research stages consisted of literature study, data collection, model design, model implementation, and testing and evaluation. The developed platform provides several main features, including online consultation, pregnancy education, examination schedules, pregnancy monitoring, and consultation history. Usability testing was conducted using the System Usability Scale (SUS) method involving 10 respondents. The results showed an average SUS score of 84.5, which is categorized as excellent. These findings indicate that the web-based telemidwifery platform is easy to use, has a clear workflow, and meets the needs of midwives and pregnant women. Therefore, this platform can serve as an alternative digital consultation medium to support communication, education, and maternal health monitoring more effectively.
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